Scenario based Question and Answer for Wipro Interviw

Computer Hardware Software and Networking Scenario based Question and Answer

 Q: The computer is emitting a series of beeps during startup. How would you interpret these beeps and troubleshoot the issue?

Ans.   A: Different beep patterns indicate specific hardware issues. Consult the motherboard manual or manufacturer's documentation to decode the beep sequence. Common causes include RAM or graphics card problems. Re-seating or replacing these components may resolve the issue.

 

Q: A desktop computer is not recognizing a newly installed graphics card. How would you troubleshoot and fix this issue?

Ans.   A: Ensure the graphics card is properly seated in the PCI Express slot and has sufficient power connections. Update graphics drivers to the latest version. Check for any hardware conflicts in Device Manager and, if needed, disable onboard graphics in the BIOS.

 

Q: The computer is experiencing frequent overheating issues. How do you troubleshoot and address this hardware problem?

Ans.   A: Verify if cooling fans are working correctly and clean any dust accumulated on heatsinks. Apply new thermal paste to the CPU. Check if the computer is placed in a well-ventilated area. Consider adding additional cooling solutions or upgrading existing ones.

 

Q: A user reports that their computer's hard drive is making unusual noises. How do you troubleshoot and address potential hard drive failure?

Ans.   A: Immediately back up critical data. Run disk diagnostic tools to check for bad sectors and drive health. If noises persist, consider replacing the hard drive and restoring data from the backup. Monitor SMART status for early warnings of potential failure.

 

Q: The computer is not recognizing any connected USB devices. How do you troubleshoot and fix this hardware issue?

Ans.   A: Check for loose or damaged USB ports and cables. Test the devices on other computers to ensure they work properly. Update USB drivers and inspect USB controllers in Device Manager. If necessary, reinstall or update motherboard chipset drivers.

 

Q: A user reports that the computer randomly restarts without any warning. How do you troubleshoot and identify the hardware culprit?

Ans.   A: Inspect the system logs for error messages related to unexpected restarts. Check for overheating by monitoring temperature levels. Test RAM modules for potential issues using memory diagnostic tools. If the problem persists, examine the power supply unit for faults.

 

Q: The computer is not displaying anything on the monitor. How do you troubleshoot and identify the hardware causing this issue?

Ans.   A: Verify monitor connections, check for loose cables, and ensure the monitor is powered on. Test with a different monitor and cable. If the issue persists, troubleshoot the graphics card or onboard graphics by reseating or replacing the component.

 

Q: A user complains about slow performance on their computer. How do you determine if it's a hardware-related issue and troubleshoot accordingly?

Ans.   A: Use performance monitoring tools to analyze resource usage. Check if hardware components like CPU, RAM, or storage are reaching maximum capacity. Update drivers and firmware, and consider upgrading hardware if performance bottlenecks persist.

 

Q: The computer is not booting into the operating system. How do you troubleshoot and identify potential hardware failures?

Ans.   A: Check for loose cables, especially those connected to the hard drive and motherboard. Run diagnostic tools to assess the health of the storage device. Verify the integrity of the operating system files and boot configuration. Test with a known-working bootable device if necessary.

 

Q: A desktop computer is not recognizing the full capacity of a newly installed RAM module. How do you troubleshoot and address this issue?

Ans.   A: Ensure the RAM module is correctly seated in the slot and is compatible with the motherboard. Test the module in different RAM slots and with other known-working modules. Update the motherboard's BIOS to the latest version, as it may include improvements for RAM compatibility.

 

Q: The computer is experiencing intermittent network connectivity issues. How do you troubleshoot and identify potential hardware-related problems?

Ans.   A: Test with a different network cable and port to rule out physical connection issues. Update network drivers and inspect network interface card (NIC) settings. Check for any loose connections in the Ethernet port or motherboard. Consider testing with a different NIC if available.

 

Q: A user reports that the computer is not recognizing a newly connected external hard drive. How do you troubleshoot and identify the hardware problem?

Ans.   A: Confirm the external hard drive is properly connected and powered on. Test the drive on other computers to ensure it's functioning. Check for USB port issues, update USB drivers, and verify the drive's compatibility with the computer. If necessary, test with a different USB cable.

 

Q: The computer is experiencing random blue screen errors. How do you troubleshoot and identify potential hardware-related causes?

Ans.   A: Note the error code displayed on the blue screen. Update graphics and chipset drivers, as well as any other hardware drivers. Test RAM modules for errors using memory diagnostic tools. Monitor system temperature levels and inspect the power supply unit for issues.

 

Q: The computer's power supply unit emits a burning smell. How do you troubleshoot and address potential hardware failure?

Ans.   A: Immediately power off the computer and disconnect it from the electrical outlet. Inspect the power supply unit for visible damage, burnt components, or unusual odors. If there are signs of damage, replace the power supply unit with a compatible and properly rated one.

 

Q: The computer's CPU fan is not spinning. How do you troubleshoot and address potential hardware failure?

Ans.   A: Ensure the CPU fan is connected to the correct header on the motherboard. Check for any obstructions preventing the fan from spinning. If the fan is still not working, consider replacing it with a compatible and properly sized replacement. Monitor CPU temperatures to prevent overheating.

 

Q: The computer is not recognizing a newly installed printer. How do you troubleshoot and identify potential hardware-related issues?

Ans.   A: Confirm the printer is connected and powered on. Test the printer on another computer to ensure functionality. Check for any hardware conflicts in Device Manager and update printer drivers. If the issue persists, consider testing with a different USB cable or port.

 

Q: The computer is not recognizing an external GPU (eGPU) connected via Thunderbolt. How do you troubleshoot and identify potential hardware issues?

Ans.   A: Ensure the eGPU is properly connected to the Thunderbolt port and has sufficient power. Check for compatibility between the eGPU, Thunderbolt version, and the computer. Update Thunderbolt drivers and BIOS firmware. If available, test the eGPU on another compatible computer.

 

Q: The computer's sound is distorted or not working. How do you troubleshoot and identify potential hardware-related problems?

Ans.   A: Verify that speakers or headphones are connected properly and powered on. Test with different audio output devices. Update audio drivers and inspect for any hardware conflicts in Device Manager. If the issue persists, consider testing with an external USB sound card or replacing the internal sound card.

 

Q: The computer is not recognizing a connected webcam. How do you troubleshoot and identify potential hardware issues?

Ans.    A: Confirm the webcam is properly connected and recognized in Device Manager. Test the webcam on another computer to ensure functionality. Update webcam drivers and check for any hardware conflicts. If the issue persists, consider testing with a different USB cable or port.