Computer Trouble Shooting Question and Answer For Computer Interview (2024)

Computer Trouble Shooting Question For Interview

 

Most Common Question For Troubleshooting

 

 Q: How would you troubleshoot a desktop computer that is not powering on?
A: First, check the power source and ensure the power cable is properly connected. If that doesn't resolve the issue, inspect the power supply unit for any signs of damage or loose connections. Additionally, try a different power outlet and test the computer with a known-working power cable.

 

 Q: A user reports slow performance on their desktop. What steps would you take to identify and resolve the issue?
A: Begin by checking the available system resources using Task Manager or Resource Monitor. Identify any resource-intensive applications and close unnecessary processes. If the issue persists, run a malware scan, update drivers, and ensure there is sufficient free disk space. Consider upgrading hardware components if needed.

 

 Q: A desktop computer is displaying the "Blue Screen of Death" (BSOD). How would you troubleshoot this issue?
Ans A: Start by noting the error code displayed on the BSOD, as it provides valuable information about the problem. Check for recent hardware or software changes, update drivers, and run a memory test. If the issue persists, analyze system logs, and consider performing a system restore or reinstalling the operating system.

 

 Q: A user complains about random shutdowns on their desktop. How do you approach this issue?
Ans  A: Verify if the computer is overheating by checking the temperature in the BIOS or using third-party software. Clean dust from cooling components and ensure proper ventilation. Check the power settings to rule out automatic shutdowns due to inactivity. If the problem persists, inspect the power supply, motherboard, and RAM for potential issues.

 

  Q: A desktop computer is not connecting to the network. How would you troubleshoot network connectivity problems?
Ans  A: Start by checking physical connections, ensuring cables are securely plugged in. Verify if other devices on the same network are working. Restart the router or switch, update network drivers, and check for any firewall or antivirus software blocking the connection. If necessary, assign a static IP address and run network diagnostic tools.

 

Q: A user reports issues with printing from their desktop. How do you troubleshoot printing problems?
Ans  A: Begin by checking printer connections and ensuring it's powered on. Verify if the correct printer is set as the default and restart the print spooler service. Check for paper jams, low ink levels, or any error messages on the printer display. If the issue persists, reinstall the printer drivers and consider updating firmware.

 

  Q: A desktop computer is experiencing frequent application crashes. How would you address this issue?
Ans  A: Start by checking for software updates and ensuring the applications are compatible with the operating system. If the problem persists, run a system file check to identify and repair corrupted system files. Consider reinstalling the problematic applications or performing a clean reinstall of the operating system if necessary.

 

 Hardware Common Question For Interviw

Q: The desktop computer is not displaying anything on the monitor. How would you troubleshoot this issue?

Ans  A: Check if the monitor is properly connected and powered on. Test the monitor with another device to ensure it's functioning. If the problem persists, inspect the graphics card and its connections. Consider reseating the RAM modules and troubleshooting potential hardware failures.

Q: A user complains about a noisy desktop computer. How do you address this issue?

Ans   A: Identify the source of the noise, whether it's from the fan, hard drive, or other components. Clean the cooling fans, and if the noise persists, consider replacing faulty components. Ensure that there are no loose screws or foreign objects causing vibrations.

Q: A desktop computer is experiencing frequent freezes. How would you troubleshoot and resolve this issue?

Ans   A: Check for software conflicts, update drivers, and ensure the operating system is up-to-date. Run a disk check for errors and examine the system logs for any patterns. Consider disabling unnecessary startup programs and performing a malware scan.

Q: A user reports problems with USB devices not being recognized on their desktop. How do you troubleshoot this issue?

Ans   A: Verify if the USB devices work on other computers. Check for loose connections and try different USB ports. Update USB drivers, and if the issue persists, inspect the USB controllers in Device Manager. Consider testing with a powered USB hub or reinstalling USB drivers.

Q: The desktop computer is running out of storage space. How would you address this issue?

Ans    A: Start by identifying and removing unnecessary files and applications. Consider moving files to an external storage device or utilizing cloud storage. Run disk cleanup and, if applicable, expand storage capacity by adding a larger hard drive or using external storage solutions.

Q: A desktop computer is not connecting to a specific Wi-Fi network. How do you troubleshoot and fix this issue?

Ans   A: Check if other devices can connect to the same Wi-Fi network. Verify the Wi-Fi password and try reconnecting. Update network drivers, restart the router, and check for interference. If the problem persists, consider forgetting the network and reconnecting or troubleshooting IP configuration issues.

 Hardware Common Question For Interviw

Q: The desktop computer is taking a long time to boot. How do you improve the boot time?

Ans   A: Disable unnecessary startup programs using Task Manager. Check for malware using antivirus software. Ensure the hard drive has sufficient free space and consider upgrading to a solid-state drive (SSD) for faster boot times.

Q: A user reports distorted or no sound coming from the desktop computer. How do you troubleshoot and resolve audio issues?

Ans  A: Check if the speakers are properly connected and powered on. Verify volume settings, update audio drivers, and test with different audio sources. If using external speakers, check their connections and test with headphones to identify if the issue is with the speakers themselves.

Q: The desktop computer is not recognizing a newly installed peripheral. How do you troubleshoot this issue?

Ans    A: Check if the peripheral is compatible with the operating system. Verify connections and try different USB ports. Update drivers for the peripheral, and if applicable, check for firmware updates. Restart the computer and test with another device if possible.

Q: A desktop computer is experiencing intermittent internet connectivity issues. How do you troubleshoot and fix this problem?

Ans    A: Start by restarting the router and modem. Check for interference from other devices and update network drivers. Run network diagnostic tools, such as ping and traceroute, to identify potential issues. Consider resetting TCP/IP settings or contacting the Internet Service Provider (ISP) if the problem persists.

 

Q: The desktop computer is overheating and shutting down. How would you address this issue?

Ans   A: Check for dust buildup in cooling components and clean them. Verify if all fans are functioning properly. Consider applying new thermal paste to the CPU, upgrading cooling solutions, or adjusting fan speed settings in the BIOS.

 

Q: A user accidentally deleted important files on their desktop. How do you attempt to recover the lost data?

Ans    A: Use file recovery software to scan for deleted files. Check if the files are in the Recycle Bin. If the data was on an external drive, ensure it is properly connected. If recovery efforts fail, consider using a backup if available or consulting professional data recovery services.

 

Q: The desktop computer is experiencing screen flickering. How do you troubleshoot and fix this issue?

Ans    A: Update graphics drivers and check display settings. Test with a different monitor or cable to rule out hardware issues. Adjust refresh rate settings and disable hardware acceleration in applications if applicable. Consider checking for electromagnetic interference from nearby devices.

 

Q: A user is unable to log in to their desktop computer. How would you troubleshoot this login issue?

Ans     A: Confirm the user is entering the correct username and password. Check for caps lock and num lock status. If applicable, reset or unlock the user account. If the problem persists, consider using password recovery options or, if necessary, create a new user account.

 

Q: The desktop computer is experiencing random reboots. How would you troubleshoot and fix this issue?

Ans    A: Check for overheating issues, update device drivers, and inspect the system logs for error messages. Test the computer in safe mode to identify potential software conflicts. If the problem persists, consider testing with different RAM modules and monitoring for potential hardware failures.

 

Q: A desktop computer is not recognizing an external hard drive. How do you troubleshoot and fix this issue?

Ans    A: Verify if the external hard drive is properly connected and powered on. Check if it appears in Disk Management or Device Manager. Test the drive on another computer, and if necessary, update USB drivers or try a different USB cable.

 

Q: A user reports slow internet speeds on their desktop computer. How would you troubleshoot and improve internet performance?

Ans    A: Check for background applications consuming bandwidth. Run speed tests to assess actual internet speeds. Update network drivers, restart the router, and consider using a wired connection for more stable speeds. If applicable, contact the ISP to address any connectivity issues.

 

Q: The desktop computer is not responding to keyboard or mouse inputs. How do you troubleshoot and fix this issue?

Ans     A: Verify if the keyboard and mouse work on another computer. Check for loose connections and try different USB ports. Update USB drivers, restart the computer, and consider testing with alternative input devices. If using wireless peripherals, check batteries and connection stability.

Networking Basic Trouble shooting Question's

Q: A user reports that they cannot access shared network folders on their desktop. How would you troubleshoot and resolve this issue?

Ans:   A: Begin by verifying the user's network connectivity. Check if they can reach other network resources. Confirm the permissions on the shared folders, ensuring the user has the necessary access rights. Test with a different user account to isolate whether it's a user-specific issue.

 

Q: A desktop computer is not connecting to the company's VPN. How do you troubleshoot and fix this connectivity problem?

Ans:   A: Verify the user's internet connection, check VPN server status, and ensure the VPN client is updated. Confirm the user's credentials and check for any firewall or antivirus software blocking the VPN connection. If needed, review VPN logs for error messages to pinpoint the issue.

 

Q: A user complains about slow email performance on their desktop. How do you troubleshoot and optimize email functionality?

Ans:   A: Start by checking the user's internet connection and ensuring there are no network issues. Clear email caches, update the email client, and check for large attachments or mailbox size issues. If the problem persists, review email server logs and consider optimizing server configurations.

 

Q: The desktop computer is displaying an error when trying to connect to a printer. How do you troubleshoot and resolve printer connectivity issues?

Ans:   A: Check the physical connections between the desktop and the printer. Confirm that the printer is powered on and has paper. Update printer drivers and restart the print spooler service. If necessary, reinstall the printer and check for any conflicting group policies affecting printer access.

 

Q: A user reports that their desktop is frequently disconnecting from the corporate Wi-Fi network. How do you address and troubleshoot this wireless connectivity issue?

Ans:   A: Verify the user's proximity to the Wi-Fi access point and check for interference from other devices. Update wireless drivers and check for any recent changes to network configurations. Review the Wi-Fi logs on the desktop and the network infrastructure to identify potential issues.

 

Q: The desktop computer is not receiving security updates. How do you troubleshoot and ensure the system is up-to-date with the latest patches?

Ans:   A: Confirm the desktop has a stable internet connection. Check for any issues with the Windows Update service. Verify if the system date and time settings are accurate. If necessary, manually download and install pending updates or review group policies affecting update installations.

 

Q: A user reports that their desktop is running out of disk space. How do you troubleshoot and optimize storage on the computer?

Ans:   A: Start by identifying and removing unnecessary files and applications. Check for large temporary files or caches. Run disk cleanup tools and, if applicable, review the user's storage quotas. Consider implementing disk quotas or advising the user on best practices for managing storage.

 

Q: A desktop computer is not recognizing a recently attached external hard drive. How do you troubleshoot and resolve this issue?

Ans:   A: Check the physical connections and try a different USB port. Verify if the external hard drive appears in Disk Management or Device Manager. Test the drive on another computer to rule out hardware issues. Update USB drivers and, if necessary, review group policies affecting external device recognition.

 

Q: A user is experiencing frequent pop-up messages on their desktop. How do you troubleshoot and remove potentially unwanted programs (PUPs)?

Ans:   A: Run a malware scan using reputable antivirus software. Check the installed programs list for any unfamiliar applications and uninstall them. Review browser extensions and plugins for potential adware. Educate the user on safe browsing habits and consider implementing additional security measures.

 

Q: The desktop computer is not booting into the operating system. How do you troubleshoot and fix this startup issue?

Ans:   A: Verify the power source and check for any loose connections. Boot into Safe Mode to identify potential software conflicts. Run a disk check for errors and, if necessary, repair the Master Boot Record (MBR) or rebuild the Boot Configuration Data (BCD). Consider reinstalling the operating system if other solutions fail.

 

Q: A user is unable to access a specific application on their desktop. How do you troubleshoot and fix this application-related issue?

Ans:   A: Check for any error messages when launching the application. Verify the user's permissions for the application and its associated files. Update the application to the latest version, and if applicable, review event logs for specific error codes. Consider reinstalling the application if troubleshooting steps do not resolve the issue.

 

Q: The desktop computer is not playing sound. How do you troubleshoot and fix audio-related problems?

Ans:   A: Check if the speakers are properly connected and powered on. Verify volume settings and test with different audio sources. Update audio drivers and, if applicable, check for any audio-related group policies. If using external speakers, ensure they are connected correctly and functioning.

 

Q: A user reports that their desktop is frequently freezing. How do you troubleshoot and address this performance issue?

Ans:   A: Check Task Manager for resource-intensive processes and close unnecessary applications. Run a malware scan and update device drivers. Check system logs for error messages and consider adjusting power settings. If necessary, review the desktop's hardware specifications to identify potential bottlenecks.

 

Q: The desktop computer is displaying distorted graphics. How do you troubleshoot and fix display-related issues?

Ans:   A: Update graphics drivers and check display settings. Test with a different monitor or cable to rule out hardware issues. Adjust resolution and refresh rate settings. If using dedicated graphics, ensure the card is securely seated in the PCIe slot. Review system logs for potential graphics driver conflicts.

 

Q: A user complains about intermittent keyboard and mouse malfunctions on their desktop. How do you troubleshoot and fix input device issues?

Ans:   A: Verify if the keyboard and mouse work on another computer. Check for loose connections and try different USB ports. Update USB drivers and, if necessary, test with alternative input devices. If using wireless peripherals, check batteries and the connection stability.

 

Q: The desktop computer is not recognizing a recently installed software application. How do you troubleshoot and resolve this issue?

Ans:   A: Confirm that the software is compatible with the desktop's operating system. Check for any error messages during the installation process. Verify the software requirements and, if necessary, reinstall the application with administrative privileges. Review event logs for any specific installation-related error codes.

 

Q: A user reports that their desktop is experiencing slow internet speeds. How do you troubleshoot and improve internet performance?

Ans:   A: Check for background applications consuming bandwidth. Run speed tests to assess actual internet speeds. Update network drivers, restart the router, and consider using a wired connection for more stable speeds. If applicable, contact the Internet Service Provider (ISP) to address any connectivity issues.

 

Q: The desktop computer is not shutting down properly. How do you troubleshoot and fix shutdown-related issues?

Ans:   A: Check for running applications preventing shutdown. Verify that Windows Updates are installed and not pending. Review event logs for any shutdown-related errors. If necessary, run a system file check to identify and repair corrupted system files. Consider updating device drivers to address potential conflicts.

 

Q: A user is unable to access a specific website on their desktop. How do you troubleshoot and fix this internet browsing issue?

Ans:   A: Verify if the website is accessible from other devices. Check browser settings, clear cookies and cache, and disable browser extensions. Test with a different browser to rule out application-specific issues. If the problem persists, review DNS settings and network configurations on the desktop.